Charge 5 not tracking steps

[St913]

My Charge 5 is not tracking any steps

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @St913. 

Thank you for all the information provided about this inconvenience with your Charge 5. 

Let me know if you're having trouble to track any other information or if this is happening only with your steps. In the meantime, please make sure that you've completed a three pulse restart:  

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[Benny2011]

My Fitbit is not tracking anything other than it shows calories burned.

Moderator edit: format

[Bemel63]

Just got my Charge 5, and mine is only tracking calories burned as well. Hoping someone has suggestions. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums. 

Thank you for sharing that you've been experiencing a similar problem with your Charge 5. 

@Benny2011 I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided  you with some instructions. In this case, they will let you know how to proceed. 

@Bemel63 Could you please confirm if you already tried the three pulse restart procedure mentioned here earlier? If you continue to have this problem, you can also try setting up your Charge 5 as a new device in your account. 

I'll be around.