Charge 5 not turning on

[aleuj]

I bought Charge 5 for my my mom and I at the same time two years ago, and both stopped working within a couple of weeks? Does the watch battery only work or accept charge for two years? 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @aleuj.

Thanks for explaining your situation in regards to the Charges 5 not turning on.

Can you answer the following, please?

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

[CrisVillaFitbit]

Welcome to the Fitbit Community, @aleuj.

Thanks for explaining your situation in regards to the Charges 5 not turning on.

Can you answer the following, please?

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Charge 5. In the Fitbit app, you can access the image of your profile and the image of your device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.