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Charge 5 not turning on

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‎09-20-2025 02:11 - last edited on ‎09-20-2025 15:25 by Fitbit Moderator

‎09-20-2025 02:11 - last edited on ‎09-20-2025 15:25 by Fitbit Moderator

There is no service center and charge 5 is not powering on. Is this common with this device? Can something be done?

 

Moderator edit: clarified subject.

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3 REPLIES 3

‎09-20-2025 08:42

‎09-20-2025 08:42

Same here and mine was purchased Feb 2024 the one I had previously lasted about same amount of time and same thing happened

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‎09-20-2025 12:02

In response to amerrick

‎09-20-2025 12:02

Hello @rav15 , @amerrick 

Sorry to see that you're having trouble getting your Charge 5 to power on. Please let us know what troubleshooting steps that you've tried so far, if any.

Have you tried restarting your device? This help page (<-- click) has the 3 ways to restart your Charge 5. 

Rieko | N California USA MBG PE

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‎09-20-2025 15:21

In response to RiekoC

‎09-20-2025 15:21

Good to see you participating in the forums @rav15 @amerrick. 

Thank you for taking the time to share the details about this difficulty that you are experiencing with Charge 5. 

If your device is not turning on, please give it a try to follow the steps listed in this help article: Why isn't my Fitbit device's battery charging?

Thanks for the support provided @RiekoC. 

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