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Charge 5 not working properly

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‎07-16-2024 13:11 - last edited on ‎07-16-2024 18:14 by Fitbit Moderator

‎07-16-2024 13:11 - last edited on ‎07-16-2024 18:14 by Fitbit Moderator

My Fitbit has died as has my long association with the brand, over 10 years

Increasingly Poor service and a maximum of 3 years on one watch coupled with many changes which have reduced the effectiveness of the product

bye, and I won’t be back

 

Moderator edit: clarified subject.

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2 REPLIES 2

‎07-16-2024 18:17

‎07-16-2024 18:17

Hi @Dupedagain. Welcome back to the community forums. 

Thank you for sharing the feedback regarding your Charge 5. 

Sorry to know the difficulty that you are having with the tracker. 

Please, may I know if can I help you with something about your device. I'll happy to help you.  

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‎07-16-2024 19:34

‎07-16-2024 19:34

Hi there.  It is disappointing!  I am on my third fitbit and they typically break just outside of the one year warranty.  I have yet to get 15 months.  This is a problem that is so common, almost everyone I know who has had the entry level ones have the same experience.  My first two broke at the strap that made them unusable and my latest one is having difficulty charging at 13.5 months.  It is also having difficulty connecting and syncing and is very unresponsive.  I have had two charge fours and one charge five.  Going back to Garmin as soon as this one dies:)

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