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Charge 5 not working right

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‎04-10-2022 16:44 - last edited on ‎04-12-2022 06:58 by Moderator Alum

‎04-10-2022 16:44 - last edited on ‎04-12-2022 06:58 by Moderator Alum

I have a Charge 5 and the battery died the other day and i put it on the charger. It would vibrate and the screen would show the Fitbit logo and then say check the charger with a flickering color screen.

 

 

 

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‎04-12-2022 06:57 - last edited on ‎12-06-2024 09:53 by Fitbit Moderator

‎04-12-2022 06:57 - last edited on ‎12-06-2024 09:53 by Fitbit Moderator

Hello, welcome back to the Community forums, @15grahame. 

Thank you for the information provided about the problem you're experiencing with your Charge 5. 

If this is related to the battery, please make sure that you've followed the steps provided in this article. If the device is charging, but the screen is completely black, make sure that you've also completed the three pulse restart procedure described here. 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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