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Charge 5 won't charge

yesterday - last edited 15 hours ago by Fitbit Moderator

yesterday - last edited 15 hours ago by Fitbit Moderator

My charge 5 also randomly stopped working.  It is not charging, but the cord is working to do a restart and I charged the watch face etc. It’s either remaining on 1% or I get the flashing Fitbit logo screen.  I was however able to sync mine I know people were having issues. But it seems like it’s going to work but then goes back to the blinking logo. HELP!

Moderator Edit: Clarified subject

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15 hours ago

15 hours ago

Hi there, @Ginawalsh279. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not charging. I understand your concern, I will do my best to help you with this!

Please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Charge 5 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


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