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Charge 5 notifications and battery issues

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‎02-19-2024 06:21 - last edited on ‎03-03-2024 04:46 by Fitbit Moderator

‎02-19-2024 06:21 - last edited on ‎03-03-2024 04:46 by Fitbit Moderator

The Charge 5 is the worst fitbit I have ever had.  It requires constant restarts to allow for notifications.  My watch battery was at 56 percent last night.  This morning, I received a critical battery alert and it is now dead.  I have it plugged in, but it is not working at all.  There is no way to restart because all I can see is a screen with dots.  Very frustrating.  I am very disappointed in this one.

Moderator Edit: Clarified subject

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‎03-02-2024 16:02 - last edited on ‎03-03-2024 04:47 by Fitbit Moderator

‎03-02-2024 16:02 - last edited on ‎03-03-2024 04:47 by Fitbit Moderator

Hi, OhioJen do you have any accessories like a screen cover or replaced wristband on your Fitbit? 

i had a critical battery issue alao for two days. It would not charge. I noticed that the charger connection seems unstable. 

I removed the band and the cover. Charging resumed as normal. Critical battery issue solved! 

Moderator Edit: Formatting

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‎03-04-2024 10:44

In response to JShynne

‎03-04-2024 10:44

Hello @OhioJen 

You can use the charging cable that came with your Charge 5 to restart the device. See this help article for directions: How do I restart my Fitbit? (<-- click link)

Rieko | N California USA MBG PE

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