Charge 5 only shows basic sleep information since the last update.

[MigueC]

I have a Charge 5 for just over a week. Since 3 days it only shows the basic sleep information. It matches the last update. Previous days it gives me the complete analysis, still sleeping about 4 hours.

Anyone else has happened?

Sorry for my bad English. I'm from Argentina.

Moderator edit: subject updated for clarity

[DavideFitbit · Accepted solution]

Hi, no problem, and welcome to the Fitbit Community forums, @MigueC. 

Thank you for sharing all this information regarding the inconvenience that you've been experiencing with your Charge 5. 

Please take into consideration that there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

In addition, if you continue to experience the same difficulty, try to perform a restart following the steps listed here, this has been useful for other users experiencing something similar. And since the sleep stages depend on the heart rate information, I would also recommend following all the instructions in this article to improve the accuracy of heart rate information. 

Please keep me posted.