Charge 5 quit after getting wet

[SunsetRunner]

Today I was outside and tripped over a root hidden in about 4" of water.  The Charge 5 got water and some dirt on it.  I immediately came in the house and cleaned off with tissue and a q-tip. I removed the strap and cleaned dirt out of the notches where the strap fastened.   I noticed that it showed I had about 21% charge left so decided to charge when finished.   As I finished cleaning the display quit working and I assumed that it should be charged.   Attached to the charger for about an hour and the display will not come on.  Any suggestions?   

UPDATE This morning the screen was flashing the logo, but couldn't get any response when swiping or tapping screen.  Checked the instructions for restarting while attached to charging cable & pushing button on flat end of charger 3 times within 8 seconds.  No response so I waited and tried twice more and nothing!  

[DavideFitbit]

Hi, thanks for sharing that you've been having this inconvenience after the device got wet and that you already tried a few troubleshooting steps, @SunsetRunner. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Please keep an eye on your inbox.

Have a good day. 

[rebecca.420]

this happened to me months ago and I haven't been able to use my watch really at all since it happened 

[DavideFitbit]

Welcome to the Fitbit Community forums, @rebecca.420. 

Thanks for sharing that you've been having this inconvenience with the Charge 5. 

Could you please provide a few more details? Let me know if you also started having this problem after you used the device to swim or if the screen just randomly stopped working. Let me know if you see the Fitbit logo or anything else on the screen. 

I'll around, 

[SunsetRunner]

I want to thank Fitbit support for all their effort in helping me.  Went through many steps trying to get it working.  After all the steps did not work it turned out my Fitbit was still under warranty and a replacement Charge 5 is on the way.   The customer service is A+.

[Steve_t100]

Try the reboot first

 

Place it in uncooked rice

Dry it with silica gel packets

Place it in a dry place

[Surfista]

Charge 5 has a swim tracker. It is designed to be used in the water. Rice won't help this problem.😉

[DavideFitbit]

@SunsetRunner That's great news, thanks for sharing this update! 

@Steve_t100 @Surfista Thanks for sharing your experience with this as well. 

See you around in the Community. 

[Ndelong2001]

I'm glad I found this. My Fitbit has this same issue. It started acting funny a few days ago and today while taking a shower, I saw it fine as normal but by the time I was done with my shower, the display went off. I have charged it and tried several things to no avail. 

[keepinfit]

IDid you turn the Waterlock feature before showering?   If so I'd contact user support.

[Surfista]

The waterlock feature does not make the Charge 5 waterproof. It turns off some of the sensors because they don't work properly in the water. The device is supposed to be water resistant without activating waterlock.

Moderator edit: format

[GinetLuc607]

I do have the same problem as DeannaR and the screen is still totally black 

[DavideFitbit]

Hi everyone, thanks for confirming that you're been experiencing a similar issue with your Charge 5. 

In this case, since this is related to a hardware problem, I do recommend that you get in touch with the Customer Support team for further assistance with this if the device is still unresponsive. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around.