Charge 5 quit charging

[gomulego]

Bought another charging cord thinking it was the issue. Haven’t been able to charge for a week.  New or old cables are useless. 13 mos old watch…. Why?

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @gomulego. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried using a new charging cable. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

Have a good day. 

[SunsetRunner]

I would be interested in what the further assistance and instructions were. My Charge 5 has stopped charging as of today. I have tried the reset but it hasn't worked. I have cleaned the charging contacts on the back of the device and the points on the charger but still nothing. My Charge 5 is less than a year old.

[gomulego]

They sent me a new watch. Just the tech unit, arrived very quickly. 😊

[lisadawn327]

I have the same problem, just stopped charging, and is less than a year old, have tried a new cord as well, can you please share what advice you were given … by the way have cleaned the pins as  well, very frustrating 

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Please could I have advise on this issues also

thank you

[JSPENCE1987]

Hey Lisa, I also had this problem. Watch went completely dead after 4 months. I just got off the phone with customer support and they are sending a replacement. All you have to do is go in the app, tap on your profile image, scroll down to Help & Support and choose if you want to chat or call. Theyre customer service is very helpful and quick.

[lisadawn327]

Thank you, I’ll give it a go, very much appreciated 😀

[SunsetRunner]

Further to my reply yesterday on Charge 5 quit charging. I contacted the supplier who attempted to help me with the issue. They then contacted Fitbit who in turn liaised with me. After trying a variety of things to get it working - none of which worked - they have organised a replacement device for me. Following through with that now. There was good customer service from Fitbit which was great but not good having a device that cost £168 die after less than 12 months use. 

[DavideFitbit]

Hi, welcome to the new users in the Community forums, @lisadawn327. 

I appreciate the information provided about this inconvenience with the Charge 5. 

There are a few steps that are usually recommended when having issues to recharge the battery: 

1. Following the recommendations listed here to resolve battery problems. 
2. Restart the device following these steps. 

It seems that most of you have been able to get in touch with the Customer Support team and they've shared some instructions with you. In this case, I recommend that you continue the communication with them so they can let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.