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Charge 5 quit working

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‎02-04-2022 12:48 - last edited on ‎02-05-2022 16:30 by Moderator Alum

‎02-04-2022 12:48 - last edited on ‎02-05-2022 16:30 by Moderator Alum

My new Charge 5 has already quit working and the store it was purchase from on 12/05/21 will not replace because it's over 30 days. Customer service at Fitbit is poor at best, if I ever get this replaced, I will never buy from the store or Fitbit again

 

 


Moderator edit: subject updated for clarity

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2 REPLIES 2

‎02-04-2022 12:50

‎02-04-2022 12:50

Hi @RobertDJ  have you been in touch with customer support?

Stepping in the U.S.A. since September 2013. Android 14

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‎02-05-2022 16:29 - last edited on ‎11-13-2024 06:08 by Fitbit Moderator

‎02-05-2022 16:29 - last edited on ‎11-13-2024 06:08 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @RobertDJ. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5.

I've been informed that you've contacted the Customer Support team again for further assistance, and it seems they were able to help you with this. In this case, they will let you know how to proceed. 

Thank you for taking the time to share your feedback and comments. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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