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The charge 5 was charged yesterday. Today I went for a walk with it and during the walk it quit. Now a blank screen. One time it got their product symbol but nothing since. Will get a red light on the back of the Fitbit. Sometime blinks or has one steady light but goes off after a few seconds. Unable to reach it by phone. Tried the button push three times but it did not work. Also cleaned the back. If anyone has a solution, please let me know. I am starting to agree with many of the posts about switching to something, but I usually walk enough before a Fitbit quits that I build up enough points with my health company that I can get a new one for free. Third one I have had and the third one that quit on me.
Following, the same thing happened to mine. I can't get it to charge, I can't get it to sync, I get the Fitbit logo, I get a red circle with an x through it. I'm curious what the problem is.
Looks like on my charge 5 the metal plate on the back came loose. I am thinking that water or sweat may have gotten into it. If anyone is having trouble with a blank screen and not charging, you may want to check the metal part in the back.
My charge 5 just started doing the same thing. I have done everything you did and more but still have the fitbit symbol sometimes and red circle with an X. I have had to purchase a new fit every two years since 2014. One version did last 26 months. Love my Fitbit but think I need to look at other trackers .
I also just suddenly had issues with my Charge 5 screen staying black. I put it in the charger when I got home, and it came back quickly…seemed fine. But a few hours later, the same thing happened. I popped it back on the charger and did a restart. It came on…then stayed black a minute or two later. I restarted it via the charging cable this time. It’s only 18 or so months old…so frustrating!
