Charge 5 randomly adding steps

[mpoelwijk]

This morning  I woke up with 74000 steps already.  This isn't the first time this has happened.  But it becoming more often.

Everything is up to date.

Any suggestions as to why this is happening? 

[DavideFitbit]

Hi, welcome to the Community forums, @mpoelwijk. 

Thank you for all the details about the inconvenience you experienced with your Charge 5. 

There are a few reasons why this could happen. If you're sleeping close to something that could emit a certain vibration, like a window, a fan or other type of machine. The only way to negate these extra steps would be to manually log a driving activity, as this would override the data tracked during that time. 

If you haven't done so already, please complete a three pulse restart and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times within 8 seconds, holding each press for about 1 second.
3. Wait 10 seconds or until the Fitbit logo appears.
4. If the device doesn’t restart, wait 15 seconds to try again.

If you continue to have this problem, let me know if you have MobileTrack installed on the Fitbit app. This feature allows you to record basic stats such as steps using your phone's sensors. That being said, if there was a fan or something vibrating nearby, that might be the reason why you receive these extra amount of steps. Assuming this is correct, I'd recommend removing it by doing the following:

1. Open the Fitbit app and tap your profile picture.
2. Tap MobileTrack:
   For iOS devices, scroll down and tap the option to remove the device.
   For Android devices, tap the trash icon at the upper right corner.
3. Follow the on-screen instructions to remove it from your account.
4. Continue using your Charge 5 and let me know how it goes.

Hope this helps, I'll be around. 

[mpoelwijk]

Thank you for your response. I will try these suggestions. 

[DavideFitbit]

@mpoelwijk No problem! Let me know if you continue to have any problem. 

See you around.