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I have been having issues for about a month now. I thought the latest update was supposed to fix this issue, but my charge 5 keeps randomly shutting down. I have to reattach the charger and hit the reset button 3 times to get it to come back on, but it will shut down again after a bit of time. What are you doing to fix this issue? If the answer is buy a new unit, you have lost a customer.
I set up my brand new Charge 5 this morning around 10. It shut down about 5 hours later. There was a red circle with a white star in it on the screen, and it wasn't responding to anything. I spent an hour on the phone with customer service going through dozens of steps to try to narrow down the problem. My watch came back on BRIEFLY after I restarted my phone. It was lifeless again very shortly thereafter. I wish I had bought a different brand of fitness tracker, though I've never had problems with my fitbits in the past.
