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Charge 5 replacement hasn’t arrived

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‎08-27-2022 00:31 - last edited on ‎09-02-2022 10:04 by Moderator Alum

‎08-27-2022 00:31 - last edited on ‎09-02-2022 10:04 by Moderator Alum

I’ve had enough.  My 6 month old device is dead. The replacement hasn’t arrived a week later. You can keep my money and the replacement. I think you need it more than I need the hassle.  The buy back on my old Ionic is beyond difficult to do and trying to get a refund on this faulty Charge 5 will be too hard.  I’m off to Apple. Bye. 

 

 


Moderator edit: subject updated for clarity

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‎09-02-2022 10:03 - last edited on ‎12-26-2024 06:58 by Fitbit Moderator

‎09-02-2022 10:03 - last edited on ‎12-26-2024 06:58 by Fitbit Moderator

Hi, I appreciate the feedback and information provided about this inconvenience with your Charge 5, @SunsetRunner.

I'm sorry to see that you haven't received the replacement yet. In this case, it would be necessary to continue the communication with the Customer Support team so they can provide you with more information about how to check the status of the shipping process. You can click here to get connected. 

Thanks again for taking the time to share your feedback and comments about this. 

Davide | Italian and English Community Moderator, Fitbit


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