Strap(band) comes off at tracker end constantly

[515IAguy]

So, I know there have been threads about this, but has any fix been made by FitBit?

My top strap will unclick from Charger randomly. 

I have tried several different OEM and aftermarket straps and nothing is helping. Seems to be getting worse.

I have noticed that if I use a plastic screen protector option (the ones that slide on) its worse!

It's always the strap on the top of the tracker in my case. I have followed all the official instructions - make sure it clicks in, pull gently and ensure i's on etc. - nothing helps!

Has anyone found a brand of strap that makes it better?

I did come across the thread where it was suggested to file down the band/strip latch, but hoping I wont have to do this. 

Any help appreciated. Thanks!

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @515IAguy. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 wristband and for confirming that you already tried the official instructions to secure it properly.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with more information. In this case, they will let you know how to proceed or what are the options available for you. 

Thanks again for sharing all your feedback, see you around.