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Charge 5 replacement inquiry

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2024 09:37 - last edited on ‎06-24-2024 11:35 by Fitbit Moderator

‎06-24-2024 09:37 - last edited on ‎06-24-2024 11:35 by Fitbit Moderator

Has anyone else had problems getting a replacement device due to the battery not holding a charge?

I've been trying since April to get a replacement within warranty.

Now they aren't even replying. 

My warranty doesn't end till September. 

Any ideas?

Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎06-25-2024 10:28

‎06-25-2024 10:28

I have been using the Charge5 since December, 2022 and I am on my 3rd one (I upgraded this time to the Charge6).  I am starting to think that Fitbits are disposable after only 6 months...either way, this is the last one I am trying that is the Fitbit brand.  I love it when it works but I have become addicted to my daily statistics so when it decides to die I feel lost.  I purchased the Charge6 even though the 2nd Charge5 I was still under warranty.  The hoops that Fitbit/Google make you go through to get a replacement are insane and take forever!  I have now invested too much money into something that does not have the life that it should!

Best Answer

‎06-25-2024 11:11

‎06-25-2024 11:11

Hello @Le75 

I'm flagging your post for Moderators' assistance. Although they aren't able to help directly, they might be able to follow up with the appropriate team and help you get an update.

Rieko | N California USA MBG PE

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0 Votes

‎06-25-2024 11:22

In response to RiekoC

‎06-25-2024 11:22

Thank you.
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0 Votes

‎06-26-2024 06:02

In response to Le75

‎06-26-2024 06:02

Hi there, @Le75 and @Sarahd888. @RiekoC Thanks for your help!

Thanks for taking the time to share these details with me. I understand how frustrating this has been for you and I'm sorry that you've gone through this experience. Fitbit constantly works to improve our products, and the feedback we receive from our members helps us to make that happen. Rest assured yours won't be the exception.

@Le75 I went ahead and requested a new case on your behalf so our Support team can evaluate this situation and provide you with more information about your replacement order. Please keep an eye on your inbox, you'll receive an email from them soon.

Best Answer