Charge 5 replacement is taking too long to ship

[Vicki1983]

My charge 5 stopped working at the end of July, reported the problem via live chat on 1st August and was sent a replacement request form.  This was sent straight back and I had a message to say I would be contacted shorty.   Waited a week or so- nothing.  Contacted live chat again and was told there was a problem with form submission and it was being looked at.  After numerous chats I still haven't got anywhere,  my case Is in a queue apparently so 6 weeks on and I am deviceless still.  Anyone else had this problem?  And how long does it actually take?  I will never buy a fitbit again after this experience. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Vicki1983. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We‘re taking your comments and sentiments in regards to our products and services into consideration.

We are sorry for the delay in getting back to you over email, we are handling a high volume of contacts and waiting responses are taking a bit longer. With this being said, I suggest you to wait until our team gets back to you as every time you tried reaching out to them via email you're sending your case back to the queue which make the waiting time longer. 

To properly address your concern, please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update you regarding your order status.

As advised, you’ll receive an email with your tracking information. If your email address is associated with a Google account, you can check the status of your order there. 

[Vicki1983]

I believe they need to resolve the issue with the form submission before the item is actually dispatched, however I have not been informed what the issue is or if it will ever be resolved unfortunately