help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 replacement took to long to arrive

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2023 09:35 - last edited on ‎05-30-2023 13:45 by Fitbit Moderator

‎05-30-2023 09:35 - last edited on ‎05-30-2023 13:45 by Fitbit Moderator

My new Charge 5's strap broke. It's great that you offer an extended warranty and that you will replace it once a photo was provided showing it was indeed broken.

However, 11 days is far too long considering Amazon will often get a replacement to you the very same day in my area. So, now I have lost 11 days of feedback which I rely upon to improve my health.

You appear to be using the pony express for your shipping company. I regret buying it from you and will not make the same mistake in the future.

Be better.

 

Moderator edit: clarified subject.

Best Answer
0 Votes
1 REPLY 1

‎06-01-2023 04:55

‎06-01-2023 04:55

Hi there, @FitForest. Welcome to the Fitbit Communtiy Forums. Thanks for the details provided in your post about the inconvenience with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

I hope we can solve your issue soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes