Charge 5 is not tracking my GPS data accurately

[dz1234]

My GPS for my Charge 5 is not very good. I recently changed from a Charge 4 to a Charge 5. While the GPS for the 4 wasn't great, it was far better than my new 5. I tracked a few runs with my phone and Charge at the same time. My phone showed an accurate map of my runs, but my Charge map made me look like a drunken sailor who could run through houses. This is even true in dynamic mode, where it is supposed to default to the phone when it has problems. In addition, it has take several minutes outside to find a signal, whereas my charge 4 would find it much quicker. Is this the usual experience with a Charge 5 or did I get a bad one?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @dz1234. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Charge 5. I understand where your concern is coming from.

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see: How do I use GPS on my Fitbit device?