help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 replacement

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-20-2023 08:43 - last edited on ‎10-24-2023 06:54 by Fitbit Moderator

‎10-20-2023 08:43 - last edited on ‎10-24-2023 06:54 by Fitbit Moderator

What is going on. I receive my replacement Fitbit, after the firmware meltdown, they send it without a charging cable and I can’t get in touch with anyone because we’re now trapped in the 7 circles of hell, sorry, Google. If I had wanted a Google account I wouldn’t have avoided it all these years. Nothing works! It never has and today is not persuading me otherwise. Even this forum is now tweaky as hell. Thank goodness Christmas is coming up, I’ll ask for something that won’t raise my blood pressure instead. 😖

 

 

Moderator edit: edited title to clarity

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-24-2023 07:13

In response to gdio53

‎10-24-2023 07:13

Hello @Limbrix It is nice to see you around. @gdio53 Thanks for your great help in the forums.

@gdio53 Thank you for letting us know about this situation with the replacement, I understand the charging cable was missing, I am truly sorry for the inconveniences.

Since you have two RMA numbers, it is possible the cable will come apart from the pebble, no worries, cases are handled individually.

I am positive Support will be able to give you more information about your replacement.

View best answer in original post

Best Answer
0 Votes
6 REPLIES 6

‎10-20-2023 10:09

‎10-20-2023 10:09

@Limbrix 

Replacements are almost always just the pebble, no charge cable, no straps.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎10-20-2023 11:14

In response to gdio53

‎10-20-2023 11:14

But they told me to send them the cable with the faulty Fitbit 🤷🏼‍:female_sign:. I’ve double checked the email though and I have two RMA numbers so it could be coming in a second package.

Sent from my iPhone
Best Answer

‎10-20-2023 11:45

In response to Limbrix

‎10-20-2023 11:45

@Limbrix 

Ok, that sounds promising!

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

Best Answer

‎10-24-2023 07:13

In response to gdio53

‎10-24-2023 07:13

Hello @Limbrix It is nice to see you around. @gdio53 Thanks for your great help in the forums.

@gdio53 Thank you for letting us know about this situation with the replacement, I understand the charging cable was missing, I am truly sorry for the inconveniences.

Since you have two RMA numbers, it is possible the cable will come apart from the pebble, no worries, cases are handled individually.

I am positive Support will be able to give you more information about your replacement.

Best Answer
0 Votes

‎10-24-2023 10:35

In response to CrisVillaFitbit

‎10-24-2023 10:35

@CrisVillaFitbit Why does it take weeks for a simple band replacement?  I've not only given Customer Support my shipping info twice, but now I've been asked to specify the band I need replaced... TWICE!!!   They claim I didn't send them a charger as well, and weren't originally going to replace the band even though they stated a band was returned!!!

I'm going on week three now with DAYS between brief emails from Customer Support.  What is the problem??

Best Answer
0 Votes

‎10-24-2023 13:16

In response to Limbrix

‎10-24-2023 13:16

You are lucky for getting an RMA number. They sent me the replacement form which I filled out on September 19, but nobody has issued an RMA number. Apparently they are launching an investigation into why I didn't get one, which means they will likely never send the replacement.

Best Answer
0 Votes