Charge 5 resurrected

[sxureync]

My charge 5 stopped working about 10 days ago. At least, the display failed. It still synced with my phone so I could check my data at the end of the day, but interactive mode would have been a pain. I read the blogs: lots of similar problems but none quite the same, e.g. I didn't even get the logo so assumed my screen had failed. Resetting did not work. The upside, it ran much longer without needing to be charged, but finally ran out of juice last night. this morning I reset it as per the instructions and it sprung back to life!! Did it pick up a new patch from Fitbit that fixed the problem?

[ManuFitbit]

Welcome to the forums @sxureync. 

Thank you for taking the time to share this feedback with me regarding the difficulty that you were experiencing with the Charge 5. 

I'm glad to know that you got it sorted after performing those steps to troubleshoot the device. Thanks for that.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[Julia_G]

Hi, @sxureync , sometimes you have to try the reset procedure a couple of times before it works.

[Rich_Laue]

With all updates to the tracker, you will be notified through the fitbit app, and requires the user to initiate the update procedure. 

@sxureync I'm with @Julia_G this restart is a soft restart and not a true hard restart that turns the unit completely off. Sometimes a second restart is required. A third try doesn't hurt anything. 

[sxureync]

re Charge 5 resurrected. It lasted a week and has now gone blank again. I've changed non-dominant to dominant, wear it on my right arm and have a traditional gold wind up watch on my left. 

One of my replies said I had to initiate the update in my App on my phone - how do I do that. I've tried a few updates on a few dates but no success yet