Charge 5 return

[Beccaq487]

I had this problem but my entire Fitbit screen just malfunctioned and refused to turn on no matter what I did (let it die then charged it to full, reset the device, the whole annoying process). I did however get ahold of someone through the live chat and because it was under warranty was able to send it back for free - emailed me the return label. BUT here is the issue for me... I sent it back on January 8th of this year! In February I got ahold of them and they claimed it would be delivered on the 9th by the end of the day. Then it would take 5 business days where they would "proceed accordingly" whatever that means? Overall, still no Fitbit or any updates on its location or whether they sent it back to me.

Starting to think I should have just found a way to get my money back

[Odyssey13]

Hi @Beccaq487  any word about your replacement? I've asked a moderator to stop by to address this issue with you.

[Beccaq487]

After trying the chat support and not getting an answer for about 10 plus minutes straight I called support. They answered after quite a long hold time and honestly I don’t even think they know what happened to my pebble. Ultimate they sent me a new one with rush shipping and I should get it today or tomorrow! Would have been nice if this could have been resolved a month ago but I’m getting it back so that’s great! 

[Odyssey13]

@Beccaq487  glad you got with support. When your replacement arrives, set it up on an existing account as a new device. Your history will be there to continue your journey. If you want to start fresh, then you'd need to get a new Fitbit account. Some people like starting over for the fun of earning the badges from the beginning.

[AndreaFitbit]

Welcome to the Fitbit Community, @Beccaq487 and thank you for the heads up and assistance @Odyssey13. I´m sorry to hear about your Charge 5 return and thank you for sharing your experience with us.

I understand how frustrating this could be and I´m happy to hear that you´ll get back on track soon. Please follow @Odyssey13´s advise and let us know how it goes.

Have a nice day!