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Charge 5 return

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‎09-27-2023 14:10

‎09-27-2023 14:10

I’ve recently went through Fitbit support about an issue with my charge 5 and they are replacing it, gave me a mailing label and said they would email what to include in the package, other than the charge 5, but I never received that email. Has anyone else gone through this process and know what all to send them? Don’t want to send a charger or band if I don’t get one back.

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‎09-27-2023 15:21

‎09-27-2023 15:21

Hi @Agshoop  have you tried reaching out to support again to verify? Usually the only item you need to send is the pebble portion. If there is a band or charger issue, they might ask you to return those, but usually it's the pebble.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-28-2023 05:25

In response to Odyssey13

‎09-28-2023 05:25

Hi there @Agshoop. Welcome to the community. @Odyssey13 Thanks a lot for your help. 

@Agshoop Please remember that it would depend on what the problem is. This implies that you must send the component of the device that is malfunctioning. As indicated by @Odyssey13, you often simply need to ship the watch itself as you will get the same thing back. 

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