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Charge 5 does not sync

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‎09-28-2023 05:23 - last edited on ‎09-28-2023 06:22 by Fitbit Moderator

‎09-28-2023 05:23 - last edited on ‎09-28-2023 06:22 by Fitbit Moderator

I bought the charge 5 in March this year and have had nothing but problems with it since Day 1.  Since March, the screen goes blank and won't synch with my phone on a regular basis.  Over the last 2 weeks, it has died completely.  I have followed all of the re-set guidance available and even disconnected and tried to reconnect the Charge 5 but to no avail.  It is blank and unresponsive and I cannot use it. I am really fed up with it.  This is my 3rd FitBit and the worst so far.  I want my money back

 

Moderator edit: clarified subject.

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‎09-28-2023 06:16

‎09-28-2023 06:16

It's good to see you participating for the first time in the community @LouRandall.

Thank you for providing the details regarding the situation with your Charge 5. I'm sorry for that.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them and check your inbox out. 

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