Charge 5 screen and battery issues

[curtjas]

A week ago the screen went on the Fritz. Went really bright for a few hours and then dark. Unable to view anything. Charge 5 still captures data I can view through the app. Battery drains quickly now.


Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @curtjas welcome to the community, allowing you have successfully charged your charge 5 and still have the same symptom try changing the clock face in the Fitbit app on your phone. You do not mention how long you have owned your Charge 5, the warranty period varies depending on your location, and who you bought it from and can be up to two years. Fitbit's return and warranty policy contains the details. Talk to "Customer Support" using the chat facility or phone for a prompt response. It's a good move to note the steps you've taken & the result so you can brief the agent clearly.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @curtjas. Welcome to the Fitbit Community Forums. I'm sorry to hear about the screen and battery issues with your Charge 5. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please follow @Gr4ndp4's advice and chat with us online or give us a call. Click here to get connected.