Charge 5 - screen blank but still works

[Pilou.l.h]

I got my Fitbit back in December 2022 and around a month ago, I accidentally got my Fitbit wet, so I went and put it in some rice. After a week or so, the screen never turned back on after charging.So I assumed it was dead.

But today I thought maybe I should check on it. I charged it up and when it first connected to the charger it showed the Fitbit logo then went black. So I checked my phone to see if it synced to my phone and it did. It syncs and it’s even able to still measure my heart rate. But I still have a black screen.

So I thought about the scenario I was in around 1 or 2 ago years ago, my Fitbit screen randomly went black but it still synced, charged and everything. When that happened I ended up needing a replacement. But before that they suggested I try changing the watch face and resetting it using the charger. So I decided to do it with my watch now.

When I tried resetting the clock face the screen showed the Fitbit logo and a little progress bar. Once the face was switched according to my phone the Fitbit went back to blank. Also when I tried resetting the Fitbit using the charger, all I got was the Fitbit logo then a blank screen. 
I don’t know if it’s the end of my Fitbit or if there is anything else I can do to try to save it.

Moderator edit: updated subject for clarity

[DaniFitbit]

Welcome back on board to our community forums @GCAMCV! Thanks for posting and for your efforts to resolve the issue with your Charge 5 display.

I understand how important it is for you to get back on track.

In this case, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Have a good one!