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Charge 5 screen blank or flickering

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‎10-17-2022 14:05

‎10-17-2022 14:05

Charge 5 screen has gone blank. I’ve tried fully charging it, I’ve tried restarting it with three presses of the charger multiple times and I’ve tried forgetting the device from app. Screen occasionally flickers when tapped but is mostly blank. 
I’ve had the Fitbit since January 2022 and it has been working ok until last night.

I’ve tried contacting customer support but the link isn’t working.

Please can anyone help?

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‎10-18-2022 08:02 - last edited on ‎11-06-2024 03:49 by Fitbit Moderator

‎10-18-2022 08:02 - last edited on ‎11-06-2024 03:49 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @LWil. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you were eventually able to get in touch with the Customer Support team for further assistance with this and it seems they've provided you with more instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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