Charge 5 screen comes up blank

[Ianwood1805]

Now and again screen comes up blank.Then suddenly starts working as normal .Only six months old .Spoke to technical but they couldn,t come up with fault.ANY ideas as to how to get warrenty on this item

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, it's good to see you visiting the Community forums for the first time, @Ianwood1805. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Support team. 

It seems that you were able to get in touch with the Customer Support team again for further assistance with this and they were able to provide you with some instructions. In this case, I recommend that you continue the communication with them and they will let you know how to proceed. 

Have a good day. 

[Ianwood1805]

Yes they have concluded that the watch be REPLACED.I have already been down this path ,but so far witout success.Lets hope the REPLACEMENT offer transpires this time round

Sent from my iPhone

[EmmaDW]

Mine has also gone blank this afternoon. No idea why. It’s a little older than yours though, received for Christmas 2021. 

[DavideFitbit]

@Ianwood1805 Thanks for sharing this update and for your feedback. Let me know in case you experience any problem with the replacement device they've sent you. 

@EmmaDW It seems that you were also able to get in touch with the Customer Support team and they've send you some instructions.

Let me know if you received their response; if not, please make sure to check on your spam folder as well.