Charge 5 screen faded

[R3ssi3]

Hi,

I only learnt about water lock after being at the beach and in a pool for a few hours. The screen did come on while I was in the water a few times but I didn't think anything of it as the Charge 5 is supposed to be waterproof. I should mention I didn't have my charger and my battery was dead for over 24hrs. When I did charge it the screen came on faded. I tried restarting it and the same thing occurred. 

Any ideas on how I can resolve this issue? 

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @R3ssi3. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5.

There are a few troubleshooting steps that are usually helpful with display issues. However, since you started having this problem after you were in the water and the device should be water proof (as you mentioned earlier), I do I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected. 

See you around. 

[R3ssi3]

Thank you. I reached someone, then got cut off and past few hours I've only been getting the error page. 

[DavideFitbit]

@R3ssi3 Thank you for sharing this update! 

It seems the Support team has sent you some additional information or instructions via e-mail. Could you please check on your inbox and spam folder if you've received it. 

I'll be around. 

[R3ssi3]

Yes. Received my replacement but the heartrate function isn't working 🤦🏽‍:female_sign:. Tried to reach out but no answer as yet. 

---------

Got it reset and it is working perfectly. 

[DavideFitbit]

@R3ssi3 Thank you for sharing this update! It's good to know that you were able you were able to resolve the problem with the replacement device after the reset, I'm sure this will be useful for other users as well. 

See you around.