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Charge 5 screen has developed blue lines

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‎07-11-2023 20:21 - last edited on ‎08-17-2023 10:27 by Fitbit Moderator

‎07-11-2023 20:21 - last edited on ‎08-17-2023 10:27 by Fitbit Moderator

I would like to know what to do with a screen with blue lines. I tried restarting it but nothing happens.

Moderator Edit: Clarified subject

 

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‎08-17-2023 12:12

‎08-17-2023 12:12

Hi there, @Blueeyedcaper. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-17-2023 12:12

‎08-17-2023 12:12

Hi there, @Blueeyedcaper. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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