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Charge 5 screen has developed lines

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‎04-30-2023 23:57 - last edited on ‎05-01-2023 04:45 by Fitbit Moderator

‎04-30-2023 23:57 - last edited on ‎05-01-2023 04:45 by Fitbit Moderator

Interface is still touch responsive and will change screens - but looks as if led interface has failed only showing faint lines. - Can this be fixed?

 

Update: I've tried the 3 push reset on the charger, and it is currently over 85% charged - so not a power problem.

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 03:04

‎05-01-2023 03:04

Hi, @Kiradog if the restart has not fixed this issue please try changing the clock face on your Fitbit.  Instructions are here .  If that solves the issue you can return to the original clock face if you prefer.

 

If that does not solve your issue please get in touch with Fitbit Customer Support on Contact.Fitbit.com .  Be sure to tell them the troubleshooting steps you have already tried as that will save time.

Sense, Charge 5, Inspire 2; iOS and Android

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