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Charge 5 screen has developed lines

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‎08-29-2023 19:15 - last edited on ‎08-30-2023 04:37 by Fitbit Moderator

‎08-29-2023 19:15 - last edited on ‎08-30-2023 04:37 by Fitbit Moderator

All of a sudden my Fitbit’s screen got stuck, then all the data disappeared and there is a black screen with flashing horizontal lines.


Moderator Edit: Clarified subject

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‎08-30-2023 03:11

‎08-30-2023 03:11

Welcome to the Fitbit community, @Asquino!

Sad to hear you're having issues with your Charge 5. As a first approach to hopefully get things fixed, I'd suggest restarting it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Also you should verify that the charging contacts on your device are clean and the charging pins on it's charging adapter are clean as well and can move flawlessly. In doubt, please have a look here:

How do I clean my Fitbit device?

Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

I'd like to point out that it sometimes requires more than one attempt to restart Charge 5. So, before throwing the towel, please give it another try.

If that won't work for you, I'd recommend to contact Fitbit support for further assistance as what you've described could be indicating defective hardware as well.

Fitbit Support Contact 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎08-30-2023 04:39

In response to Talahthas

‎08-30-2023 04:39

Hello there, @Asquino. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As @Talahthas has suggested, please restart your Charge 5 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Feel free to reach out to our Support Team if the issue persists after attempting those steps. Click here to get connected.

Maria | Community Moderator, Fitbit


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