help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 won't charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2023 19:13 - last edited on ‎08-30-2023 04:40 by Fitbit Moderator

‎08-29-2023 19:13 - last edited on ‎08-30-2023 04:40 by Fitbit Moderator

Battery stuck on 1% and won’t charge, tried everything I’ve read in this forum and what Fitbit said to do. Nothing is working, only 9 months old! 2nd one to do this! I can get it to come on by 3 pushes of button but will not charge, what should I do?

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎08-30-2023 03:07

‎08-30-2023 03:07

Welcome to the Fitbit community, @Racerboy86!

Sad to hear that your Charge 5 isn't working as expected.
Although you've mentioned already having tried to get things fixed, please take your time and go through all possible reasons why your device won't charge:

Why isn't my Fitbit device's battery charging? 

If there's really nothing that will solve your issue, I'd suggest contacting Fitbit support to get your device replaced. Having been purchased 9 months ago, it should be covered by Fitbit's warranty.

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎08-30-2023 04:43

In response to Talahthas

‎08-30-2023 04:43

Hi there, @Racerboy86. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for your help and advice! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes