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My experience with Charge 5 and Customer Service

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‎08-30-2023 02:38 - last edited on ‎08-30-2023 04:45 by Fitbit Moderator

‎08-30-2023 02:38 - last edited on ‎08-30-2023 04:45 by Fitbit Moderator

Just over a year ago, I purchased a fitbit charge 5 direct from Fitbit.com. Been wearing and using it constantly, and really loved it, till yesterday when the screen refused to turn on. I went through the restart process and nothing. Charged it up yesterday afternoon, and by 2pm today the battery power was below 10%. Figured it was damaged, and draining the power from a short. But I contacted Fitbit customer support, and they are replacing it even though it was a month and half out of warranty. Gotta stay, I'm impressed by that.

Moderator Edit: Clarified subject

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‎08-30-2023 04:47

‎08-30-2023 04:47

Hi there, @tanzo. Welcome to the Fitbit Community Forums. Thanks for sharing the details about the issue with your Charge 5. 

I'm glad to hear that our Support Team was able to help you. 🙂 Thanks for sharing your experience!

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Maria | Community Moderator, Fitbit


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