Charge 5 screen is blank

[Carrieann1964]

My screen stopped responding and is now just yellow lines if anything occasionally but mostly black screen. I have only had since Christmas and really have only used semi consistently for about 3 months. This can not possibly be it’s life expectancy can it?

Moderator Edit: Clarified subject

[Julia_G]

Hi, @Carrieann1964 , please try giving your Charge 5 a restart.  See the help article how to restart your Fitbit for full instructions.  If that does not solve the issue please try changing the Charge 5 clock face.  You can do this on your app.  Instructions are here .  It is worth trying this a couple of times before giving up.  

If changing the clock face solves the issue you can return to the previous clock face if you prefer.

Three months - or six! - is certainly not its life expectancy.  All Fitbits bought new from an authorised retailer are warranted for at least a year.  You can find a link to details of the limited warranty at the bottom of every page in the Community.  If you do find you need to make a warranty claim, please get in touch with Customer Support on Contact.fitbit.com .

[MarreFitbit · Accepted solution]

Hi there, @Carrieann1964. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

In addition to the steps recommended by @Julia_G, I'd also suggest making sure that your Charge 5 has a fully charged. If you're having charging difficulties, please see Why isn't my FItbit device's battery charging? 

If none of the steps recommended here seems to work, please follow @Julia_G's advice and chat with us online or give us a call. Click here to get connected.