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Charge 5 screen is unresponsive

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‎05-20-2023 20:38 - last edited on ‎05-22-2023 07:54 by Fitbit Moderator

‎05-20-2023 20:38 - last edited on ‎05-22-2023 07:54 by Fitbit Moderator

My charge 5 won't swipe to alarms, timers, etc. Tried resetting it both ways and tried changing the clock face. Nothing has worked. 

 

 

Moderator Edit: Clarified subject

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‎05-22-2023 06:45

‎05-22-2023 06:45

Have you tried letting the battery run down all the way and then charging it?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎05-22-2023 07:56 - edited ‎05-28-2023 05:20

In response to DramaQueenDiva

‎05-22-2023 07:56 - edited ‎05-28-2023 05:20

Hi there, @crsweet6. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @DramaQueenDiva Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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