help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charger 5 stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-21-2023 03:09 - last edited on ‎05-21-2023 04:49 by Fitbit Moderator

‎05-21-2023 03:09 - last edited on ‎05-21-2023 04:49 by Fitbit Moderator

I've been buying Fitbit watches since 2015, bought 3 in the last 2 years, will not buy another one, my last one bought Aug 2022 it's just about working very disappointed ☹️ Thank you for reading. 

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎05-21-2023 04:51

‎05-21-2023 04:51

Hi there, @Artr. Welcome to the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products into consideration.

 

To better assist you, please let me know the issue(s) you're experiencing with your Charge 5 so I can provide assistance. 

 

Looking forward to hearing from you soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-21-2023 12:52

In response to MarreFitbit

‎05-21-2023 12:52

My Charge5 last synched at 3:30AM PDT today.   The screen is back and it is unable to synch via the app.   I've tried the restart process multiple times, but to no avail.   The app says that the device is unable to synch at this time.

Best Answer
0 Votes

‎05-22-2023 06:01 - edited ‎05-22-2023 06:01

In response to HawkD1577

‎05-22-2023 06:01 - edited ‎05-22-2023 06:01

Hi there, @HawkD1577. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎05-22-2023 06:04

In response to HawkD1577

‎05-22-2023 06:04

I am having the same issues. Purchased another one day before yesterday and now it’s battery is zapped after one day. Really getting frustrated. 

Best Answer
0 Votes