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Charge 5 screen is corrupted

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‎11-16-2022 07:38 - last edited on ‎11-22-2022 02:47 by Fitbit Moderator

‎11-16-2022 07:38 - last edited on ‎11-22-2022 02:47 by Fitbit Moderator

Even after a full (overnight) charge, the screen looks like a snow storm. I can not coax the screen to life.  I have tried the reset procedure described in the sheet that came with the Charge 5, but there was no reaction or change.  The unit is about 10 months old-- I've had to revert back to the Charge 4 until this screen issue is resolved. Thanks for any suggestions.

 

Moderator Edit: Clarified subject

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‎11-16-2022 08:13

‎11-16-2022 08:13

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
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INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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