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Charge 5 screen is frozen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-30-2025 23:30 - last edited on ‎07-31-2025 06:26 by Fitbit Moderator

‎07-30-2025 23:30 - last edited on ‎07-31-2025 06:26 by Fitbit Moderator

20250730_232318.jpg

 I only have this screen. I can't scroll to anything. The charger buzzes when it connects so the charger works. But the fitbit won't restart if I try and use the button on the charger. It also won't sync on my phone so I can't try and fix it with the app. My only idea at this point is to let the battery drain and try the above steps again.

Moderator Edit: Clarified subject

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2 REPLIES 2

‎07-31-2025 06:37

‎07-31-2025 06:37

Hi there, @GoblinGhost. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I'm sorry to hear that the screen of your Charge 5 is not working properly. I understand your concern, we're here to help you! 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

Maria | Community Moderator, Fitbit


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Best Answer

‎07-31-2025 10:28

In response to MarreFitbit

‎07-31-2025 10:28

Press and hold firm for 10 sec.

Also try repeated side swipe left to right (top to bottom or bottom to top won't work.

New England, USA - Various: Versa Lite, Charge 5,6, etc. Pixel 7 on 16.
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