Charge 5 screen is too dim

[SwedeFarm]

Charge Five: I have the brightness level set to maximum. In sunlight I cannot read the screen. Also blue and green are the only two colors that appear on the screen even when I have changed to different face types that include white, yellow, and red. One other oddity: When Sleep Mode is Off the Screen Wake option is not visible but entirely covered in blue. When I tap Sleep Mode On I can see the Screen Wake option but Sleep Mode is 90% covered in blue. The Screen Wake button does not respond. When tapped it blinks and remains on manual. I have restarted my watch via the watch and also through the charger.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SwedeFarm. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 screen is still dim and not responsive to the screen wake. I understand your concern, I will do my best to help you with this!

As per the description of your post, it seems like your Charge 5 is indeed in sleep mode. Please note that there are two places to set Sleep Mode, Quick Settings and full Settings. Maybe you have it set on by a schedule in the full Settings app. You might not be able to turn it off in Quick Settings then. Have you already checked this? For more information, see How do I track my sleep with my Fitbit device? 

Let me know if after trying the above the issue persists. 

[SwedeFarm]

In full settings 'Sleep Mode' is off.

[SwedeFarm]

 

[MarreFitbit]

@SwedeFarm Thanks for getting back to me and for the image attached. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.