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Charge 5 screen stopped working

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‎10-21-2021 13:57 - last edited on ‎10-21-2021 17:10 by Fitbit Moderator

‎10-21-2021 13:57 - last edited on ‎10-21-2021 17:10 by Fitbit Moderator

Bought the Fitbit 5 after the screen on my Fitbit 2 gave out, first day charge held about 5 hours, next day 3 hours, next day 2 and the just a red circle with x in the center- help told me to clean contact and reset two day Argh- didn’t work and now I get no responses- I guess I threw $170 down the toilet! Do not recommend!! 

 

Moderator Edit: Clarified subject

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‎10-21-2021 14:50

‎10-21-2021 14:50

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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