Charge 5 screen stopped working

[Campbelln]

My charge 5 screen won’t work

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @Campbelln welcome to the community, can you please provide more information? Is your Charge 5 syncing with the app on your phone - what is the battery charged to, is your Fitbit app, Charge 5 & phone updated? Try restarting your charge 5 How do I restart my Fitbit device? - Fitbit Help Center provides guidance. This Video demonstrates.

Let us know how you get on.

Cheers 

[Jenjen03]

My screen just went out also but it is working on the app, I feel if vibrate when I reach my goals and it is fully charged. 

[MarreFitbit]

Hi there, @Campbelln. Welcome to the Fitbit Community Forums. It's sad to hear that the screen of your Charge 5 is not working. We're here to help! @Gr4ndp4 Thank you so much for your help and advice! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance.