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Charge 5 screen stopped working

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‎08-06-2024 20:06

‎08-06-2024 20:06

My charge 5 screen randomly stopped working. 

The logo will pop up when I plug it in and according to my phone it is charging.  The green light on the back aslo recognizes that I am handling it.

I have tried the reset with the charging cord, fid the update and tried changing the clock face.  Nothing worked!  

I am extremely disappointed since it's only 1 year old. 

Has anyone been able to fix this?

 

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‎08-07-2024 06:01

‎08-07-2024 06:01

Hi @Squann. Welcome to the community forums. 

Thank you for providing the details regarding your Charge 5 and for trying to fix it on your own. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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