Charge 5 screen stuck on a red X

[frtguy]

My charge five is displaying a red circle with an x inside it. The screen is frozen 


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @frtguy!

Sad to hear you're having issues with your Charge 5. As a first attempt to get things fixed I'd suggest trying to restart it. Before doing so you should make sure you've synced your device to not lose any data tracked so far. Next please closely follow these instructions as timing is crucial for this procedure:

1.) Connect your Charge 5 to the charging cable which has to be connected to a reliable power source.
2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).
3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

If that won't work on first attempt, please give it another try.

You might also try if changing the clock face will get things fixed:

How do I change the clock face on my Fitbit device? 

I'll keep my fingers crossed.

[MarreFitbit · Accepted solution]

Hello there, @frtguy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

If the steps provided by @Talahthas don't work, please try the following:

1. Remove the Charge 5 from your phone's Bluetooth settings and in the Fitbit app.
2. Restart your Charge 5.
3. Turn off other Bluetooth connections when not in use.
4. Plug it into the charging cable and open the Fitbit app.
5. Set up your Charge 5.

If the issue persists, see Why can't I set up my Fitbit device?