help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Add a card notification

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-29-2023 15:47

‎06-29-2023 15:47

My Charge 5 buzzes and requests me to add a card multiple times (60 times in an hour sometimes). I click “got it”, but that doesn’t seem to be enough. It’s been doing this for the last 2-3 weeks. This is really annoying. I don’t want to add a card.

Best Answer
0 Votes
3 REPLIES 3

‎06-29-2023 17:06

‎06-29-2023 17:06

@dgreen7 Hello and welcome. Have you tried restarting your Charge 5 to see if that fixes the issue? 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer
0 Votes

‎06-29-2023 20:11

‎06-29-2023 20:11

I am about to throw this one in the trash and begin search for another brand.   I am charging this device so frequently that I am missing the point of having it on my wrist.   This has got to be fixed asap!! I will not use this feature.   

Best Answer

‎07-13-2023 04:25

‎07-13-2023 04:25

Essentially seems Fitbit aren't going to do anything about it apart from wait & hope it goes away - first reported last year: https://community.fitbit.com/t5/Charge-5/How-to-stop-add-card-notification/td-p/5221453

They marked a "best answer" there which just says they're "monitoring the situation"...that was 7 months ago

Best Answer