08-28-2023
22:45
- last edited on
08-29-2023
03:42
by
MarreFitbit
08-28-2023
22:45
- last edited on
08-29-2023
03:42
by
MarreFitbit
In the middle of my work out my Charge 5 screen went black. I did not receive a low battery message, so I checked the Fitbit app for any error messages and there were none and the battery was not in need of a charge. Got home put device on charger and the screen displayed a red circle with an X inside it. Took device off charger and replaced on charger but the red circle with the X is still there. Has anyone else had this happen to them?
Thank you
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
08-29-2023 03:47
08-29-2023 03:47
Hi there, @Gmaries. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. @arhowartb Welcome on board. Thanks for sharing the details about the issue with your Fitbit device.
In addition to the steps you've tried, please try the following steps while your Charge 5 is connected to the charging cable:
If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If the above doesn't work and you don't feel any vibration while performing a restart, please try the steps provided here Why isn't my Fitbit device's battery charging?
Once you make sure that your Charge 5 is charging, try the steps above one more time.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-29-2023 03:21
08-29-2023 03:21
I have the same problem. Though it started with the screen stuck on the Fitbit logo,
08-29-2023 03:47
08-29-2023 03:47
Hi there, @Gmaries. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. @arhowartb Welcome on board. Thanks for sharing the details about the issue with your Fitbit device.
In addition to the steps you've tried, please try the following steps while your Charge 5 is connected to the charging cable:
If you can't get started with your Charge 5, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device?
If the above doesn't work and you don't feel any vibration while performing a restart, please try the steps provided here Why isn't my Fitbit device's battery charging?
Once you make sure that your Charge 5 is charging, try the steps above one more time.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
08-29-2023 08:08
08-29-2023 08:08
08-29-2023 17:17
08-29-2023 17:17
Thank you. I did all the steps this morning and got my device an active screen. My steps and activity from yesterday rolled over into today. This afternoon, again during a workout, the screen goes back to Fitbit Logo. I came home and repeated the recommended procedure. I was able again to get an active and synchronized device, but it still is showing my activity from yesterday rolled over in to today. I guess if the device continues to automatically shut down, it is time for a different tracker.
08-29-2023 22:21
08-29-2023 22:21