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Charge 5 screen unresponsive

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‎03-28-2023 09:32

‎03-28-2023 09:32

I went for a swim yesterday. Before getting into water, I turned the water lock on.

After coming out, my fitbit went dark. I dried it up and put it on charging. After many tries, and resets (using triple presses on the charging cable) it did come back to life and I let it charge to 100%.

It synced and I realized that it did recognize half of my swim time, so it must have died while I was swimming. Now when I put it on, the screen is unresponsive to touch. I can only get it to turn on by moving my wrist to read position. There is no scrolling message that usually shows up if the water lock is on. So it's not because of that either. It is still tracking steps and heart-rate and I am able to sync using the app. Additionally, the battery is draining extremely fast. Gone from 100% to <20% in less than an hour. Any recommendations on how to fix this please?

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4 REPLIES 4

‎03-28-2023 10:03

‎03-28-2023 10:03

I connected with customer service and they advised to reinstall a different clock face. I did that and it still didn't help. 😞

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‎03-28-2023 11:38

‎03-28-2023 11:38

I don't have an  answer since I have been trying to get my charge 5 to work for the last 3 days.  I know it has power as the fitbit logo appears briefly and then disappears.  Also when I put my finger on the back of the charge 5 a green light flashes, but still nothing on the screen.  It is completely black. I charged it in 2 different locations and cleaned the back of the fitbit.  Help!  Please!  

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‎03-28-2023 11:39

In response to tibtif2023

‎03-28-2023 11:39

But I have nothing on the screeen when I tap or move my wrist.

 

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‎03-30-2023 00:26

In response to tibtif2023

‎03-30-2023 00:26

After 48 hours, screen is back to being responsive on its own.

The battery continues to be an issue. Drains out in less than hour.

Removed alway wake.

GPS is Dynamic.

Prior to the incident, I could easily stretch it 4-5 days.

Is there a way I can get the battery replaced?

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