Charge 5 screen unresponsive

[Sunny.side]

• A few days ago my Charge 5 stopped working so as advised I changed the clock face and that was great, it was working again but now the screen is unresponsive however it's charging and syncing, also steps and other data is being recorded in the app. I've have tried rebooting and changing the clock face but apart from the logo appearing briefly Charge 5 is not responding. Any suggestions?

[CB_Magdalen]

Hi, My Charger 5 has the same problem since last week. Today I have used the Fitbit page "How do I restart my Fitbit device? ". Seemed to do something, but still no Fitbit clock etc on screen. But dime light on one of the 4 positions on the back now.

Now when my mobile app is trying to sync, it is stating I need to update the Fitbit software whilst being close and blue tooth linked to the mobile. I waited an hour for the phone to find the Fitbit and no joy.

But now I have restarted my mobile and this time the Mobile Fitbit app can see/pair to the Fitbit. The update has started and stating it will take up to 40 mins. I have had the Fitbit on top of Mobile the whole time. And, it worked. I can see the time on the Fitbit screen again. Seems OK for now.

Good luck to you.

[Sunny.side]

Hi CB_Magdalen thanks for advice, unfortunately it didn't work for me. I restarted my mobile and installed a a different clock which lit the Charge 5 briefly to show it was installing, then the screen went black. 

[CB_Magdalen]

Sorry, to hear that. I am no expert on the Fitbit just luck my update
finally worked out. Good luck trying to get Fitbit help desk.

[Sunny.side]

Thank you.