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Charge 5 screen wake isn't working

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‎06-26-2023 14:29 - last edited on ‎06-27-2023 09:57 by Fitbit Moderator

‎06-26-2023 14:29 - last edited on ‎06-27-2023 09:57 by Fitbit Moderator

Charge 5 screen wake isn't working

Moderator Edit: Clarified subject

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‎06-26-2023 14:58

‎06-26-2023 14:58

Swipe down from clock face to get to Quick Settings.

You probably accidentally have Screen Wake set to Manual instead on Manual.  If that's not it, you might be in Sleep mode.

JohnnyRow_0-1687816695421.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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3 REPLIES 3

‎06-26-2023 14:58

‎06-26-2023 14:58

Swipe down from clock face to get to Quick Settings.

You probably accidentally have Screen Wake set to Manual instead on Manual.  If that's not it, you might be in Sleep mode.

JohnnyRow_0-1687816695421.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎07-04-2023 20:26

In response to Dianasomm

‎07-04-2023 20:26

I have had 2 Fitbit Charge 5s.  The first one lasted less than 6 months and I had to get it replaced since it went black.  I got the replacement in Feb. of this year.  Last week or so it went black on me, also.  When I went to help about it they couldn't fix it and said I am not entitled to a replacement but they will give me 30 percent off of a new one.  I have to buy it in the next 30 days.   AVOID THE FITBIT CHARGE 5 like the plague.

Best Answer

‎07-04-2023 20:31

In response to JohnnyRow

‎07-04-2023 20:31

That didn't work for either of the Fitbit Charge 5s that I have had.

Best Answer